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COMMONLY ASKED QUESTIONS

The Info You’re After

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.

Packing Services

WHAT IS YOUR RETURN POLICY?

Unfortunately, candles cannot be returned, but they can be exchanged within 14 days of purchase if they are damaged. Please send pictures of the damage along with your exchange request to simplymagnoliacandleco@gmail.com.       

If your skin care product is damaged, please notify us within 7 days of purchase and we can exchange it for the same one purchased. Please send your exchange request to simplymagnoliacandleco@gmail.com.

Beverage Mug and a Laptop

DO YOU OFFER GIFT CARDS?


 We do not offer gift cards at this time.

Jeans Store Window

WHAT ARE THE PAYMENT OPTIONS?

 Simply Magnolia Candle Co. accepts payments via all major credit cards, Cash App, Zelle, and Venmo.

 

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